Our best care plans are those clients where family is involved, they are able to keep an open mind, respect our staff and understand no one is perfect. I am currently reminiscing about a family we have had the pleasure of assisting for the past 5 years who recently passed away at the age of 101. The family invited our care team to his celebration of life at a local restaurant. They were very thoughtful to our team and presented each of us with a guardian angel necklace. I was speechless!
The family did not realize though that we were very lucky to have them as a client. The granddaughter was the family member we communicated with and she did a great job in making sure everything ran nice and smoothly. Communication was the key to our success with the care her grandfather was delivered. She was honest with us when the care plan needed some tweaking based on the clients needs and when possible we accommodated all the needs and made changes to make sure the care was the best we could deliver. She in turn listened to us for suggestions in the home environment to make it safer for her grandfather. Together we complimented each other in the delivery of care. We assisted her grandfather 7 days a week 365 days a year and yes we did have a few short comings but would quicky resolve them. Each time we communicated with the grandaughter and resolved whatever needed to be fixed at that time. We had a TEAM of caregivers which included the family at all times so every time we had a health change our TEAM was involved and suggestions made which improved the care delivered.
Towards the end, it was difficult to have the family come to terms that Hospice services were needed. After all their grandfather really bounced back after several hospitalizations but we knew that his health was declining. We had many conversations and because of the trust the family had with our agency we were able to make the referral and more great care was added to help with quality of life for our client. He truly was an amazing gentleman but his family also followed in his foot steps. Must be in the genes. Truly an amazing family and a case we will cherish for years.
This is one case where our caregivers really shined and the family respected the staff and appreciated their committment. I truly believe as humans we really do an exceptional job when we are appreciated for our hard work. This is why the best care was delivered. The family would often appreciate our staff by verbally telling me as well as our staff directly their deep appreciation of our service. It is always nice to hear how well our staff is doing so we can in turn also compliment them. Ego booster for everyone. Truly Teamwork in action in Homecare.
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